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GENERATOR Roger DaviesBox 389 132 2nd Street SW Magrath, AB, Canada T0K 1J0Work 758-3577 Home 758-3827 Fax 758-3505 rdavies@ssdirect.com
ObjectiveComputer support technician or help desk position within Southern Alberta region.Related Experience11 years: 1993-2004 Soft Serve Direct Inc Magrath, AB Computer Consulting, Sales, and Service
Custom web site design and Javascript /CGI programming (e.g. see ssdirect.com, magrath.ca, magrath-ab.net websites).
Configure and maintain stand alone web and file servers (e.g. Holland Insurance, my own company Soft Serve Direct).
Onsite system repairs and troubleshooting various on-going clients (over ten years servicing computers on site and at main work shop across Southern Alberta from Mountain View to Raymond and beyond).
Program installations, user training and consulting.
Ongoing consulting on Windows and Linux networks.
Broad experience on diverse platforms from Linux to Windows.(cont) 10 years: 1983-1993 Alberta Treasury Edmonton, AB Computer Systems Analyst
Address user requests for maintenance and development programming.
Program, test and debug changes to critical financial tracking programs.
Create user documentation and training materials and custom reporting as required.Education4 years: 1979-1983 University of Alberta Edmonton, AB Bachelor of Commerce
Major in Management Science and Computer Studies.ExpertiseWebsite Design: Broad experience creating and maintaining commercial and service websites. Maintain customized Redhat Linux webserver for local websites.
PC Repairs and Consulting: Years experience on IBM compatible computer system troubleshooting and repairs. Provide on-site one-on-one user training for commercial software and Windows operating systems.
Documentation Skills: Well developed verbal and written communication skills in request management problem description, analysis, proposal submission and implementation plans from both management and user perspective within a large IT environment. Report Production: Years experience generating summary reports and custom documents to user specifications. Used COBOL and FOCUS 3GL to access, summarize and format data from mainframe databases.
Leadership: Work equally well in systems group in both leadership and support roles, as well as on own with little or no supervision.
Training: Broad experience troubleshooting and resolving computer hardware and software problems on a variety of platforms while successfully working with the public.
Hardware: IBM PC Compatible Computer Installation, Repair and Maintenance, both new and used: systems. Component installation, including network cards and cabling, modems, memory and motherboards, hard drives
Software: Operating Systems: Windows XP/98/95,3.x, MS DOS, Networking, Linux, Novell Netware Programming Languages: COBOL, QBASIC, SQL, Javascript, Perl Suites: MS Office, Corel WordPerfect, Open Office (free open source) Word Processing: MS Word/Works, WordPerfect, Accounting: Quickbooks, ACCPAC Plus, Vigilant (network), Quicken, Simply Accounting, M.Y.O.B. Spreadsheet: Lotus 123 and compatible, QuattroPro, Excel Database: mySQL, php, Internet: Internet Explorer, Mozilla, Netscape, Frontpage HTML Web Page Creation.
SkillsSkill Name Skill Level Last Used Experience HTML Web Design Expert Currently used 10 years Javascript Intermediate Currently used 7 years Perl CGI Intermediate Currently used 5 years PC Hardware Repair Expert Currently used 11 years PC Hardware Config Expert Currently used 11 years PC Software Config Expert Currently used 11 years PC Networking/Cabling Expert Currently used 8 years COBOL programming Expert +4 years ago 10 years ReferencesAvailable on RequestPersonalBirth date: Oct 22. Married. Five lovely daughters. Excellent health. Avid reader. Expert computer consultant with valuable experience in both legacy and newer technology platforms.
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